Frequently Asked Questions
How do I book ?
We have two options to place your order with us. You can either book via our website or email us at hello@jamorluxevent.com. Please note that a 30% non-refundable deposit is required to secure your booking, and the final balance is due 7 days prior to the event. For weekend orders, pick-up is available on Friday from 8am to 3pm or on Saturday from 8am to 12pm. All rented items must be returned by Monday by 4pm to avoid additional charges.
Can you deliver my rental items?
Yes! Our delivery pricing varies depending on the location of your event. Our delivery service is limited to the front door only, and we are unable to transport items up any steps or inside any location. Please note to have someone at the event location to assist.
What is your return/late policy?
Any item returned late will be charged a minimum $50 or 20% of total rental order - automatically to the card on file. Late fees are non refundable.
Can I cancel my order?
Yes, you can cancel your order up until 7 days prior to the event week. Any payments made towards the rental item/s will be credited to your account, which can be used to make future purchases for up to one year. Unfortunately, we are unable to issue refund credits for cancellations made after that deadline. Please note that our products have limited availability, and reserving items for your event may require us to decline other rental requests.
What happens if a item is missing or damaged?
Any item missing or damaged will be subjected to a replacement fee. Please review your contract and J Amor Luxury Event Rental policy for additional information.