How does the rental process work?

First, start by building your wishlist with all the rental items you’re interested in. Once you submit your list, we’ll check availability and send you a detailed quote for review and approval.

Want to know more? Click here to see our full process and features.

What's your payment policy?

To lock in your event date, we require a 30% non-refundable retainer at the time of booking (unless we’ve agreed on something different). The remaining balance is due 7 days before your event.

Booking last minute? If your event is less than 7 days away, full payment is required upfront.

All payments are non-refundable, no matter the reason for cancellation. For info on additional fees, be sure to check out our Policies section.

Do you offer delivery and pickup?

Yes, we sure do! We offer delivery and pickup of all rental items.

Just a heads-up: We’ll need access to the venue 1–2 hours before the event to set everything up, and about 1 hour after the event ends to pack up and remove rentals and décor.

Please make sure there’s parking available near the venue entrance so our team can load in and out smoothly!

How long is the rental period?

Most of our rentals are for up to 12 hours, starting from the time of delivery to pickup.

Need the items for a longer period? No problem—just let us know! We're happy to see if we can make special arrangements to fit your event needs.

What happens if I need to cancel or reschedule?

We totally understand that life (and weather!) can be unpredictable. While all payments are non-refundable, we do offer a full credit toward a future event, valid for up to 6 months from your original date—unless otherwise stated.

You’re welcome to reschedule your event up to 2 times within that 6-month period. After that, the credit is forfeited and a new booking will be required.

Once you choose a new date, a rebooking fee will apply. To help us best accommodate your changes, please provide at least 2 weeks’ notice when rescheduling.

What happens if an item is damaged during our event?

We understand that accidents can happen! If an item is damaged, lost, or excessively soiled during your event, the cost of repair or replacement will be the responsibility of the renter.

We’ll assess the item after the event and let you know the next steps. To help avoid any surprises, we recommend reviewing our damage and liability policy included in your rental agreement.